Pennsylvania Association of

Community Health Centers

Supporting Pennsylvania's health centers in increasing access to quality primary health care for all

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Oct. 30, 2020 Outreach and Enrollment News

Author: Amanda Tekely/Tuesday, November 3, 2020/Categories: Outreach News

Medicare Open Enrollment Has Begun

Medicare beneficiaries can review health and drug plans for 2021 and make changes between now and Dec. 7. The online system helps beneficiaries compare pricing and benefits between original Medicare (Parts A and B), Medicare prescription drug plans (Part D), Medicare Advantage plans (Part C) and individually purchased Medicare Supplement Insurance (Medigap) policies. Free, personalized counseling on Medicare options is available through the nonprofit State Health Insurance Assistance Program, or calling 1-800-MEDICARE (1-800-633-4227). Free materials are also available to support providers and others with outreach activities.


November 1 Kicks Off Open Enrollment

Health center Pennie account managers and Assisters are creating Assister accounts and ensuring they are prepared for consumers wishing to enroll in Marketplace coverage beginning Nov. 1. Existing consumers received information about Pennsylvania moving to a state-based exchange for the 2021 enrollment period and where they could find free, enrollment assistance. Open Enrollment begins Nov. 1 and ends on Jan. 15, 2021. A list of Assisters and enrollment sites can be found on PACHC's Outreach and Enrollment page. For Assisters needing assistance with issues, please contact the Dedicated Assister Line at 1-844-844-4440. The call center hours during open enrollment are Monday - Friday, 8:00 am - 7:00 pm and Saturday 8:00 am - 1:00 pm, closed Sunday except Nov. 1.


HRSA Expectations of Health Centers on Outreach & Enrollment

Health centers are expected to provide outreach and eligibility assistance to individuals within their service area regarding the available affordable health insurance coverage options through the Marketplace, Medicaid, CHIP, or elsewhere.  Outreach and enrollment assistance activities are among the required Health Center Program enabling services. UDS is the continued mechanism for HRSA to assess health centers' collective outreach and enrollment efforts (For more details, see the 2020 UDS Manual). For example, health centers must report:

  • Table 5:
    • Outreach Workers (Line 26)
    • Eligibility Assistance Workers (Line 27a)
    • Appendix E: Other Data Elements: Number of assists provided

Join Us for Weekly Wednesday Assister Calls

Every Wednesday, beginning Nov. 4, PACHC will host a Pennie Check-in Call from 8:30 - 9:00 am. This call is designed to network, get feedback, assist with troubleshooting, and ask questions about Assister Pennie enrollments during open enrollment 2021. Dial 1-800-220-9875; passcode 15072594 to participate.


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