Navigator HUB Resources

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PACHC supports navigators, certified application counselors and other in-person patient enrollment assisters currently employed by Pennsylvania’s FQHCs, FQHC Look-Alikes, Rural Health Clinics and other mission-like organizations. We can help you help patients and consumers navigate the enrollment process of Medicaid, CHIP, Medicare Extra Help/Buy-In and the Health Insurance Marketplace.

We offer:

State-specific training and technical assistance to support health center-based navigators and certified application counselors
Training and technical assistance to health center-based enrollment assisters on effective inreach and outreach strategies
Coordination of opportunities for sharing of best practices
A quality assurance system to validate that guidance is given in a fair, accurate, impartial and culturally sensitive manner
Through central coordination of efforts across the state’s health centers, the ablility to provide a comprehensive picture of enrollment efforts and outcomes, effective inreach and outreach strategies, and the effectiveness of a coordinated, connected and networked approach using trusted community organizations with strong ties to eligible populations.