Pennsylvania Association of

Community Health Centers

Supporting Pennsylvania's health centers in increasing access to quality primary health care for all

The Quality Health Care Everyone Deserves

Quality improvement is systematic and continuous action that leads to measurable improvement in healthcare services and the health status of targeted patient groups.  It looks at the entire population of health and finds ways to help every patient in a community.   

Pennsylvania health centers engage in quality improvement (QI) activities that are critical to achieving the quadruple aim of care:

  • Enhancing the patient experience
  • Improving population health
  • Reducing costs
  • Improving the provider/staff experience

Quality Improvement involves everyone, from the front desk, to the board of directors, to the patients.


The Health Resources and Services Administration (HRSA) continues to make quality improvement and risk management a high priority.  Its definition is, “Quality health care is the provision of appropriate services to individuals and populations that are consistent with current professional knowledge, in a technically competent manner with good communication, shared decision-making, and cultural sensitivity.  Good quality health care is evidence-based, increases the likelihood of desired health outcomes and addresses the six aims – safe, effective, patient-centered, timely, efficient and equitable – using a systems approach to continuously improve clinical and operational domains.” 


Population health, social determinants of health, health literacy and cultural competence are also important in quality of care outcomes.  As reimbursement moves toward a value-based payment model, it is critical to measure, report, monitor, and demonstrate improvement of financial, operational, and clinical measures. Also critical is transparency of that data.


PACHC is helping to provide the training and technical assistance to ensure that as new models evolve, health centers will continue to be able to demonstrate their value for the care provided to their patients.