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Feb. 7, 2020 Outreach and Enrollment News

Author: Amanda Tekely/Tuesday, February 11, 2020/Categories: Outreach News

AOs Closed and Systems Offline Feb. 14-17 vintage_closed_sign.jpg

County Assistance Offices (CAOs), processing centers, and customer service centers will be closed Feb. 14-17 for installation of a statewide system update and observance of Presidents' Day. The closure also will affect the COMPASS website and myCOMPASS benefits application system but will NOT affect EBT payments scheduled for Feb. 14. Activated EBT cards can still be used at ATMs and in stores at point-of-sale machines if the client has a balance. Balance and transaction inquiries as well as EBT card replacement can be requested from DHS's EBT contractor, Conduent, at 888-328-7366. LIHEAP Crisis, which assists households who are without or are in danger of being without heat, will still be available to clients via phone. Patients should call the Crisis Hotline at 1-866-452-6152, which will be operating to serve individuals in crisis situations during the closure.


Join Deputy Secretary Patel on PACHC Monthly Assister Call/Webinar

The next PACHC Outreach and Enrollment Monthly Assister Call/Webinar, Wednesday, Feb. 26 at 10:00 am, will feature Meghna Patel, deputy secretary, PA Department of Health, who will discuss the opioid crisis and its impact on the older adult population. Enrollment in the Medicare LIS/MSP Programs, Medicaid and other types of insurance is essential for those seeking health coverage for needed substance use disorder treatment and services. With the Department of Aging, PACHC and health center partnership, enrollment assisters are uniquely positioned to connect patients to coverage. Mark your calendar!  Call-in number: 1-800-220-9875; participant code, 15072594#. Click here to join the webinar.  


LIS/MSP Resources at Your Fingertips

If you are looking for the Medicare Low Income Subsidy (LIS) Extra Help/Medicare Saving Program resources and job aids, look no further. The PACHC Outreach and Enrollment Navigator Hub has important resources and information along with links, presentations and forms each enrollment assister will need to assist eligible Medicare beneficiaries with enrollment in these programs. Questions? Contact Tia Whitaker, Statewide Director, Outreach and Enrollment.


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